COVID-19 update.

Due to the impact of COVID-19 (coronavirus), we have closed our office premises. This means that we will be running a reduced customer support service. Our self-service help center provides the answers to many common questions but if you still need to contact us, our office hours will be 9–5pm Monday to Friday.

The best way to get in touch is via our online chat service (please click sign-in at the top right). Alternatively you can send us an email at

If you are looking to take out a new policy, you can do this online. If you are an existing customer and want to make a change to your policy, you can also do this yourself online by signing into your account first.

If you would like to make a claim or discuss an existing claim please call 0330 058 4077.

We apologise in advance for the inconvenience and are sorry that things are taking a little longer than usual at the moment. We hope to be back to normal very soon and hope all our customers continue to stay safe and well in these challenging times.